por Eric Siegel Nesta rica, fascinante – e incrivelmente acessível – introdução, o especialista Eric Siegel revela como a análise preditiva …
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits
por Lisa Ford When the going’s tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, …
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
por John R. DiJulius III Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business …
Guiados pelo encantamento: O Método Mercedes-Benz para entregar a melhor experiência do cliente
por Joseph A. Michelli O nome sozinho evoca imagens de luxo, segurança, inovação, qualidade e desempenho. Mas no mercado de hoje …
Customer What?: The honest and practical guide to customer experience
Por Ian Golding, The truth is, truly customer-centric organisations do not put customers first. They put employees first. This is …
7 Powerful Ways to Boost Retail Profits….in Any Economic Climate: The New Rules a Successful, Profitable Business Requires Skill, Planning & Strateg
por Nancy Georges “Nancy, The Retail Miss Fix-it, is a retail strategist and the brains behind Magnolia Solutions, a one stop …
Would You Do That to Your Mother?: The “Make Mom Proud” Standard for How to Treat Your Customers
por Jeanne Bliss Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to …
Cliente Secreto
por Stella Kochen Susskind “Cliente Secreto – A metodologia que revolucionou o atendimento ao consumidor” é um livro fundamental aos que …
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
por Ron Kaufman Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. We are deep …
I’ll Be Back: How to Get Customers to Come Back Again & Again
por Shep Hyken How do you build a business that thrives during good times and bad? Is there a strategy that …