por Joseph A. Michelli O nome sozinho evoca imagens de luxo, segurança, inovação, qualidade e desempenho. Mas no mercado de hoje …
Customer What?: The honest and practical guide to customer experience
Por Ian Golding, The truth is, truly customer-centric organisations do not put customers first. They put employees first. This is …
7 Powerful Ways to Boost Retail Profits….in Any Economic Climate: The New Rules a Successful, Profitable Business Requires Skill, Planning & Strateg
por Nancy Georges “Nancy, The Retail Miss Fix-it, is a retail strategist and the brains behind Magnolia Solutions, a one stop …
Would You Do That to Your Mother?: The “Make Mom Proud” Standard for How to Treat Your Customers
por Jeanne Bliss Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to …
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por Stella Kochen Susskind “Cliente Secreto – A metodologia que revolucionou o atendimento ao consumidor” é um livro fundamental aos que …
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
por Ron Kaufman Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. We are deep …
I’ll Be Back: How to Get Customers to Come Back Again & Again
por Shep Hyken How do you build a business that thrives during good times and bad? Is there a strategy that …
Customer Relationship Management Strategies: A Comparative Analysis of Indian Banking Sector
por Chakrapani Amit (Autor) The economic reforms in India have given a challenging and growing platform to the Indian Banking Industry which …
Direitos do Consumidor
por José Geraldo Brito Filomeno O Código Brasileiro de Defesa do Consumidor é um dos mais avançados do mundo. Tendo isso …
Managing Customer Experience and Relationships: A Strategic Framework
Every business on the planet is trying to maximize the value created by its customers por Martha Rogers (Autor), Don Peppers (Autor) Learn how …