Charles Givre

Atendimento ao Cliente, CRM, Experiência do Cliente, Livros, Mapeamento de Processos

The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service: Why, When and How to use Each One – Including Disney Institute, … COPC, so on.. (CX Trilogy)

Wimmelbilderbuch

How to write a book: literary dos and don’ts.

Analises

Retire dos canais de contato da empresa os funcionários que não gostam de gente